The VERNet Service Portal is a new service provided by the VERNet Service Delivery team. It is available 24 hours a day and is intended to provide you and your institution with a one-stop portal to access documentation on your services, share the collective knowledge of members and provide VERNet with the information required to support the network.

What can I do here?

The VERNet Service Portal is intended to replace older systems for cataloguing data and in some cases to provide a method of collecting new data from members to aid service delivery.

It is intended as a self serve system enabling your institution to:

  • Keep VERNet aware of the key contacts at your institution.
  • Provide an easy and integrated method of assigning key contacts as VERN site contacts.
  • Review currently open JTS tickets.
  • Submit new technical support queries and requests.
  • See live data on your services from VERNet PoPs.
  • Download provisioning statements for your services.
  • View a copy of your latest WAN Diagram.
  • Stay up to date with VERNet communications via our communications hub.

What's coming up?

The roadmap for this portal includes ongoing service updates from the VERNet Service Delivery Team, and in addition to our own ideas we would also highly value your feedback on what you would like to see provided via this portal. Please contact our Service Delivery Team via the details provided on the support page with any of your feedback.

Stay tuned for more exciting updates on the VERNet Service Portal!